Raped by the Public Trustees
I called the TD bank in Bridgewater I was talking to a Shirley Brown and she asked me for my Debit Card number. She told me I had no bank account. I told her I did use my account in July. She was going to talk with the Bank manager and call me back. I waited she call me back 2.5 hours latter. The bank manager thought it might be best for me to call RCMP. This was strange. It was my account and for what reason would they want my to call the RCMP eluded me. This was my own personal account. I realized I wasn’t getting any where local, so I called the TD in Ottawa and they told me that they should never told me to go to RCMP that was wrong
Talked with Lady in Ottawa. Reference #187345 about concerns about why account was closed on June 10 of 2006. She had indicated she was un-sure as to why, and contacted Bridgewater Branch to confirm and would return call.
1-800-430-6095
Called
1-800-430-6095 again to discuss what was happening. It was
indicated to me there was a mistake and indeed the account was active until
July 06. It was also made clear that there was a balance of $4053.00 that was
owed to me and would returned to me via Bank Draft. It would be available
within 3 Business Days.
Called
1-800-430-6095 again to discuss weather Check was issued.
It was indicated within the next 24 Hrs.
Called
1-800-430-6095 again to discuss when money would be
refunded. Also discussed the
possibility of transferring directly to the BMO Account in order to speed up
process. It was indicated this could be done with ease. It wouldn’t take
more then a couple of day.
Called 1-800-430-6095 to ask why money still wasn’t transferred. They had to call their outsourcing accounts payable in Halifax as all transfers went through them. She was quite concerned why the transfer was completed yet. It was taking longer then normal.
Called 1-888-361-0319. Wanted to speak with a more senior official as to why this was taking so long and what was the hold up. I spoke with a gentleman by the name of Mr Dean with Customer Relations. I had briefed him as to what was going on. He was very concerned with what was going on. He explained that sometimes the outsourcing department doesn’t get things caught up. But, this was taking an unusually long time. He was going to contact both the previous CSRs I spoke with and the branch in Bridgewater. He asked that, although I was understandable frustrated, He would get on to this right away.
Mr Dean contacted me. He indicated that there were indeed some issues with the home branch. There was some other issues at the Bridgewater Branch as well. He was going to do an audit into the account to ensure everything was being done correctly. He asked that I give him a couple days to conclude his investigation. If I needed to contact him, my reference number was 21200921TT4.
I called Mr dean for an update. He called
me back. He indicated their was irregularity with the figures owing. He
indicated that their was in fact $3513.71 outstanding to me. He was going to
find out how soon before it was turned over to me.
Mr Dean had indicated he was speaking
with the call center in Halifax. The money would be refunded with 24 Hrs. He
had apologized for all the inconvenience.
I called Mr Dean to ask what was going
on. Their was still no funds showing on the account. He verified and found out
the account number I provided for the BMO had an extra digit. That is why it
wasn’t going through. He got the correct numbers and was going to process it
again. It may take up to 3 more
Business Days.
I called Mr Dean. I realized this was a long weekend, but still no moneys showing. I was getting upset. This was taking way to long. He indicated he didn’t understand what was happening. It doesn’t normally take this long. He was going to call and find out why this was still happening.
After speaking with Mr Dean, he completely was at a loss as to why this simple transfer wasn’t happening. He spoke with their call canter, verified the account numbers. He indicated that he was going to speak with his Supervisor and see what they could do to by-pass the Call Center. He asked for my patience and to give him another day to discuss this with his Supervisor.
Spoke with Mr. Dean. His supervisor was going to do an override of the system. To “Go Back to Horse and Buggy Days’ of transferring money. They where going to personally do a wire transfer with the BMO. He figured this would completely bypass the electronic system. He would call me once it was completed to let me know when it would show up in my account.
Mr. Dean had indicated it would show
within 24 Hrs.
I spoke with Mr Dean again. I told him I would have to speak with the federal regulators with bank. This was going on for over 6 weeks. I was tired of being told it would be tomorrow, or the next day and excuses after excuses.
I did contact
1-888-422-2865. Someone their would contact me
in the next few days to discuss my case.
Within
this same time frame, I also have a business account (Spotless Cleaning &
Maintenance) with the TD Bank. Again, this is a parallel story. They where
also looking into this within the past few weeks. This gets complicated, as
there are several other factors involved with this Business Account as well.
These
are the “4” Steps that are suggested on the TD Canada trust Website.
Step 1 - Contact us in person,
by telephone, mail or email – 
1-800-430-6095 / Back
in JULY
Step
2 - Elevation to a Senior Officer -
1-800-430-6095 / AUGUST 10 – AUGUST
22, 2006
Step
3 - Contact the TD Ombudsman -
1-888-361-0319 / AUGUST 22 –
SEPTEMBER 11, 2006
Step
4 - Contact the Ombudsman for Banking Services and Investments (OBSI)
-
1-888-422-2865 / SEPTEMBER 13, 2006
All
I ask is this. What and why is this happening? How can something so simple
become so complicated? Stalling and Excuses week after week. To what end?
Tony
Anderson
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